Video Market Leader Advanced – Unit 1: First Impressions – Business Skills

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A. Listen to two conversations between some conference delegates. Tick the strategies that you hear the speakers using. Which of them could you use as an ice-breaker? What other ice-breakers do you know?

1. Introduce yourself

2. Compliment someone

3. Ask for an opinion

4. Agree with someone

5. Check the pronunciation of someone’s name

6. Swap business cards

7. Refer to future contact

8. Introduce someone to someone else

Đáp án:

	Conversation 1	Conversation 2
1. Introduce yourself	x	x
2. Compliment someone	x	x
3. Ask for an opinion
4. Agree with someone	x	x
5.  Check the pronunciation of someone’s name		x
6. Swap business cards.
7. Refer to future contact		x
8. Introduce someone to someone else		x

B. Good networkers often ask open questions. Complete these questions. Which of them did you hear? Listen again if necessary.

1. What………….. the conference so far?

2. …………….. in your part of the world?

3. …………….. most about living in your city?

4. …………….. for asking, but how much do you earn, by the way?

5. …………….. of any good places to eat near here, do you?

6. …………….. asking where you are from?

7. I didn’t enjoy the dinner very much last night, ……………..?

8. I don’t think you’ve met (name of person), ……………..?

Đáp án:

1. What do you think of the conference so far? Conversation 1

2. How’s business in your part of the world? Conversation 2

3. What do you like most about living in your city? neither*

4. Excuse/Pardon me for asking, but how much do you earn, by the way? neither*

5. I don’t suppose you know of any good places to eat near here, do you? Conversation 2

6. Do you mind me asking where you are from? Conversation 1

7. I didn’t enjoy the dinner very much last night. Did you? Conversation 2

8. I don’t think you’ve met (name of person), have you? Conversation 2

*Note that questions 3 and 4 are not in either conversation, so students will have to guess at the missing words.

C. Listen to Conversation 1 again, what do the people say to break the ice and keep the conversation going?

Đáp án:

– They use open questions:

So, what did you think ofthe last presentation?

And what do you think ofthe conference so far?

– They use question tags and agree with each other:

Great, wasn’t it? I always enjoy her talks, don’t you?

Yes, she really knows how to captivate an audience, doesn’t she?

Not bad. Fewer people than last year, aren’t there?

Yes, it must be the venue. Copenhagen isn’t exactly the cheapest city to get to.

No, that’s true.

– Yasmin also asks a direct question politely:

Do you mind me asking where you are from?

– Yasmin compliments Erik:

You speak excellent English

D. Look at the expressions in the Useful language box on the opposite page and answer these questions.

1. Which expressions did you hear in Conversation 2?

2. Which ones would you like to use next time you are networking?

3. What do you usually say to move away and start talking to someone else?

USEFUL LANGUAGE

ICE-BREAKERS

Excuse me, could you do me a favour and (pass the water)?

That’s a great calling card, if you don’t mind me saying.

Do you mind me asking where you’re from?

And how’s … in your part of the world?

I don’t suppose you know of any good places to eat near here, do you?

INVOLVING OTHERS

I don’t think you’ve met (name) from (department, company, etc.), have you?

You might like to meet (name).

He’s/She’s in your field.

FINDING THINGS IN COMMON
I always enjoy her talks, don’t you?

It’s funny you should say that, I think my colleague might …

I was there not long ago, actually.

I thought your face looked familiar! That’s a coincidence! So am/have/do I.

I know what you mean. Neither am/have/do I.

KEEPING IN TOUCH

I’ll write down my details for you.

(Do) give me a ring when you get back, won’t you?

You must call me I look me up if you’re ever in (town/city).

We should do lunch one day. It’ll be great to hear from you.

GETTING AWAY

(It’s been) good talking to you.

Excuse me, but I’ve just seen a friend. I’ll see you later, hopefully.

Excuse me a moment. I’m afraid I have to make a quick call.

Đáp án:
1. That’s a great calling card, if you don’t mind me saying.

I thought your face looked familiar!

I know what you mean. Neither am I.

It’s funny you should say that, …

I don’t think you’ve met (name), have you?

Good talking to you.

I’m afraid I have to make a quick call.

2. Get students to say which they prefer.

3. The last two expressions in 1 above.

You could also say:

I’m sorry, I think the next session is starting.

I’m just going to get something from the buffet I get another coffee. See you later.

I’m just going outside for a cigarette.

Sorry, but I’ve just seen a friend. Please excuse me. (It’s been) great talking to you.

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