Reading Market Leader Intermediate – Unit 2: Travel– HocHay

Edmond Moutran

John Cox

job

Chairman of Memac runsa

Ogilvy& Mather publishing

consultancy

nationality

Lebanese

British

travel destinations

Dubai, Bahrain, UK, Cairo, Jordan, Jeddah, Riyadh, Kuwait, Tunis, Algeria, South Africa, Barcelona,

Paris

mainly the US

amount of air travel

60% of working week

80,000 to 100,000 miles per

choice of class

first class or business class

economy class

choice of airline

Middle East Airlines (MEA), followed by Gulf Air, Emirates, British Airways, Air France

United and Star Alliance airlines

likes

new aircraft and equipment; well- trained, fresh, energetic staff; airline lounges (good chairs, plenty of newspapers and TV); extra-special treatment at airport

cheap fares, frequent-flyer points to get upgrades

dislikes

attitude of crew and staff; problems with ground staff; lack of openness by airlines when there are problems and delays

expensive fares, taxis

travel to airport

car to airport provided by airline

public transport

hotel requirements

not mentioned

wireless Internet access, good laundry service

1. Peak travel happens

2. When you check in,

3. Frequent-flyer points are

4. An upgrade is

5. A lounge is

6. A boarding pass is

7. Ground staff are

a) a change to a better seat or level of service.

b) a room in a hotel/airport where people can sit and relax.

c) a card you must show in order to get on a plane.

d) all the people who work at an airport, but not the pilots or cabin crew.

e) awarded by airlines to reward customer loyalty.

f) at times when the largest number of people are travelling.

g) you go to desk at a hotel/airport to say you have arrived.